Shipping & Returns
Shipping Rates and Estimates
We charge a flat rate of ₱150 nationwide shipping. Orders ship free when you spend over ₱5000.
Delivery time varies depending on your location. Please see below for estimated delivery times after dispatching your order.
Metro Manila : 3-5 business days
Provincial orders: 5-10 business days
Please do note that it takes 24-48 hours to process your orders. You will be notified thru e-mail if your order has been shipped and will be given a tracking number.
Track Your Order
If you wish to trace and track your order, simply visit J&T Express and enter the tracking code we provided you via email.
Return & Exchange Policy
We have a 24-hr return policy, which means you have 24 hours after receiving your item to request a return.
To be eligible for a return, your item must be damaged or defective upon delivery. You’ll also need proof of purchase.
To start a return, you can email firstname.lastname@example.org with the subject "Return - order number and name". If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.