Shipping & Returns

Shipping Policy

Shipping Rates and Estimates


We charge a flat rate of ₱150 nationwide shipping. Orders ship free when you spend over ₱5000.

Delivery time varies depending on your location. Please see below for estimated delivery times after dispatching your order.



  • Metro Manila : 3-5 business days

  • Provincial orders: 5-10 business days


Please do note that it takes 24-48 hours to process your orders. You will be notified thru e-mail if your order has been shipped and will be given a tracking number.





Track Your Order

If you wish to trace and track your order, simply visit J&T Express and enter the tracking code we provided you via email.

Return & Exchange Policy


We have a 24-hr return policy, which means you have 24 hours after receiving your item to request a return.


To be eligible for a return, your item must be damaged or defective upon delivery. You’ll also need proof of purchase.

To start a return, you can email with the subject "Return - order number and name". If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.